Shipping & Returns for Cara Hotchkiss

Shipping Information

At Cara Hotchkiss, we ensure your handcrafted jewelry is delivered with care and efficiency. Each piece is made to order following your personalization.

Production & Processing Time
As every item is meticulously handwoven to your specifications, please allow for a production period before shipment. Our current estimated processing time is 10-14 business days from the date your order is placed and confirmed. This timeframe is provided as an estimate and can vary during peak seasons. You will receive a notification once your order is dispatched.

Order Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our studio. You can use this number to follow your package’s journey.

Shipping Address
Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. For changes to an address, please contact us immediately via cara-hotchkiss.com; we can only modify the address if the order has not yet entered production.

Customs, Duties & Taxes
For international orders, the recipient is solely responsible for all customs duties, import taxes, and brokerage fees levied by the destination country. These charges are not included in the item price or shipping cost and are collected upon delivery by the local carrier. We recommend checking with your local customs authority for potential fees before ordering.

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Returns & Exchanges

Our goal is for you to be completely delighted with your personalized Cara Hotchkiss piece. Please review our policy carefully.

Returns Policy (For Non-Personalized Items)
We accept returns on a very limited selection of non-personalized, ready-to-ship items, provided they are returned in original, unworn condition within 14 days of receipt. The customer is responsible for return shipping costs, and a restocking fee may apply.

Policy for Personalized & Made-to-Order Items
Due to the custom, handcrafted nature of the vast majority of our products, we do not accept returns, exchanges, or cancellations for personalized or made-to-order items once production has begun. This includes all bracelets, necklaces, and cuffs featuring woven names, dates, or coordinates. We cannot resell a piece created specifically for you.

Our Commitment: Accuracy & Quality
We take extreme care to ensure your customization is executed perfectly and that each piece meets our highest quality standards before it leaves our studio. If you believe there is an error in the personalization that is our fault, or if the item arrives damaged, please contact us within 48 hours of delivery at cara-hotchkiss.com with your order number and clear photographs. We will review the matter promptly and work with you to find a resolution, which may include repair or remake.

Care & Repairs
We craft our jewelry to last. For minor wear and tear, we offer a repair service. Please contact our customer service team via cara-hotchkiss.com for information on repair options and associated costs.

Gift Returns
Gift recipients may exchange a non-personalized item for store credit, subject to the conditions above. Personalized gifts cannot be exchanged or returned. We offer digital gift cards, which are often the perfect solution.

For full details, please refer to our Terms of Service. Our customer service team is here to help with any questions regarding your order’s shipping or our policies.