Terms of Service for Cara Hotchkiss

1. Agreement to Terms
By accessing and making a purchase from the website cara-hotchkiss.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the Site. If you do not agree to all the Terms, you must not use the Site or place an order.

2. Use of the Site
You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site in any way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site.

3. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cara Hotchkiss or its content suppliers and is protected by international copyright and trademark laws. The “Cara Hotchkiss” name and all related logos are trademarks of Cara Hotchkiss.

4. Product Information & Personalization
We make every effort to display the colors and details of our products as accurately as possible. However, we cannot guarantee that your monitor’s display will be exact. All products are subject to availability. By submitting a personalized order, you warrant that the text (e.g., name, date, word) you provide is accurate and that you have the right to use it. You grant Cara Hotchkiss the right to reproduce this text for the sole purpose of creating your jewelry.

5. Placing an Order & Contract Formation
Your order constitutes an offer to purchase our products. All orders are subject to acceptance by us. We will confirm our acceptance by sending you an order confirmation email. A contract between us is formed only when we send this confirmation. We reserve the right to refuse or cancel any order for any reason at our sole discretion, including limitations on product availability, errors in product or pricing information, or suspected fraud.

6. Pricing & Payment
All prices are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to pay all charges incurred by you or your account.

7. Shipping & Delivery
Shipping times provided on cara-hotchkiss.com are estimates only and commence from the date of dispatch, not the date of order. We are not responsible for delays caused by customs, couriers, or events outside our reasonable control. Risk of loss and title for products pass to you upon delivery to the carrier.

8. Returns, Exchanges & Cancellations
Due to the personalized, made-to-order nature of our core products, we do not accept returns, exchanges, or cancellations for items featuring custom text (e.g., woven names, dates) once production has begun. For our limited non-personalized items, our return policy is as outlined on our Shipping & Returns page at cara-hotchkiss.com. This policy does not affect your statutory rights.

9. Disclaimer of Warranties; Limitation of Liability
OUR PRODUCTS AND THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, CARA HOTCHKISS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL CARA HOTCHKISS, ITS DIRECTORS, OFFICERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.

10. Indemnification
You agree to indemnify, defend, and hold harmless Cara Hotchkiss from any claim, demand, damage, or loss (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms or your use of the Site.

11. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

12. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates to the Site. Your continued use of the Site following the posting of changes constitutes acceptance.

13. Contact Information
Questions about the Terms of Service should be sent to us via the contact form available on cara-hotchkiss.com.